When the host is busy,
give guests a way to book.
Here's what one Friday-night phone call looks like at a busy restaurant, today and with one simple system in place.
Friday, 7:40pm. Miami is on a 40-minute wait. The host is seating a party of ten. The phone rings: Ana, who wants a table for six tomorrow.
Today
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Fri 7:40pmThe call rings out. Nobody did anything wrong; the host was with guests.
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Fri 7:42pmAna tries once more, then searches "Cuban restaurant near me."
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Fri 7:45pmShe books somewhere else online.
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Sat 8:00pmA party of six's dinner goes to the place down the street. Nobody ever knew.
With the missed-call system
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Fri 7:41pmAna gets a text in Spanish: sorry we missed you, here's how to book, or just reply.
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Fri 7:43pmShe taps the link and books six for Saturday at 8pm herself, then asks about a high chair. The assistant answers from the restaurant's own info.
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Fri 7:44pmShe asks if they can bring out a birthday cake. That needs a person, so the manager gets an alert and replies.
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Sat 8:00pmParty of six, seated, with a cake waiting.
What happens after a missed call
This is the first thing we'd set up for a restaurant. Here's how it works, step by step.
Reservar mesa →
Translation: It's a birthday, can you bring out a cake?
No booking link in your system? Same alert, with "Confirm her table" as the first button.
- You write the rules. What it can answer, what it never answers, and what always goes to a person.
- Nothing goes live until you've tested it and approved it.
- No robot voice on your phone. Guests get a text; your phone line stays exactly as it is.
- No card data. Payments and deposits stay in your own systems.
Where else the week leaks
Catering requests go cold
A big office lunch order sits in the inbox until Thursday. By then they've ordered elsewhere.
Empty tables that were "booked"
Nobody confirmed. The party of four never showed, and the walk-ins already left.
The owner's second shift
Pulling sales from three locations, answering reviews and fixing next week's schedule, every week.
What could this be worth to you?
Each box starts with an industry figure or an example. Replace them with yours. We show each estimate on its own and don't add them together, because they measure different things.
Your restaurant
💵 Missed calls
🪑 No-shows
👥 Phone cover you'd otherwise hire
⏱️ Your admin hours
⚖️ For break-even
Clear pricing, one step at a time
You only commit to the next step. Each step is optional.
- The AI Readiness Score, a 12-question quiz with a score out of 100
- This calculator, with your own numbers
- A 20-minute call with Mark to talk through your restaurants
Assessment, written plan for your restaurants, 30-minute walkthrough. Delivered in 5 business days.$997one-time
→ $1,003 after credit
→ $3,233 after credit
If you took two weeks off, what would break first?
Tick everything that depends on you today.
Each system follows your rules, and you can switch any of them off at any time.
The full Sal y Mar setup
Once the first workflow is running, these are the systems a 3-location group usually adds. Nothing gets ripped out; they sit between your guests and the tools you already use.
Where guests reach you
The systems (your rules)
Where it lands
Supported works with our standard modules. To verify has a public integration we confirm before your quote is final. Custom needs scoping and may not be feasible.
Request: Lunch for 40, next Thursday
Received: 9:12am · Draft ready 9:14am
| SDQ | MIA | ORL | |
|---|---|---|---|
| Sales | RD$1.9M | $41.2k | $33.8k |
| vs last week | +4% | +7% | −2% |
| Missed calls answered by text | 22 | 31 | 18 |
| No-shows | 3 | 2 | 4 |
| New reviews | 9 · 4.7★ | 14 · 4.6★ | 6 · 4.4★ |
Example screens with made-up data.
| System | What it does for you | Pays you back in | Setup from |
|---|---|---|---|
| Phase 1 · Start here | |||
| Missed-call workflow | Replies to missed callers, answers WhatsApp and email questions in English and Spanish, hands anything unusual to staff. | RevenueManpower | $2,000 |
| Reservations and Reminders | Confirmations and reminders that ask guests to confirm, plus easy changes. | RevenueTime | $1,200 |
| Multi-Location Owner Report | Every location's numbers in one plain-language email, every Monday. | FreedomTime | $1,500 |
| Phase 2 · Next | |||
| Catering and Event Follow-Up | Replies to requests in minutes, follows up on open quotes, alerts you about big orders. | Revenue | $1,500 |
| Review Requests and Replies | Asks happy guests for a review at the right moment; drafts replies for approval. | RevenueTime | $900 |
| Staff Knowledge Assistant | New hires ask "how do we close the register?" and get your answer, not a manager's time. | ManpowerFreedom | $2,000 |
| Optional add-ons | |||
| Supplier Invoice Processing | Reads supplier invoices and enters them in your books; a person checks exceptions. | Time | $2,500 |
| Promotions Assistant | Drafts specials, holiday menus and newsletters in your voice for approval. | Revenue | $1,200 |
Starting prices, confirmed in your Blueprint. 3 or more systems in one project: 10% off setup.
What the numbers say about restaurants
calls to fast-casual restaurants went unanswered. Quick service missed 40%.
of reservations still start with a phone call, not an app.
lower recorded no-show rate on reservations that got a text reminder.
average yearly staff turnover in restaurants, so every role you add, you'll likely rehire.
Some of these sources sell phone or reservation software; we show their figures as published. All are US data. For locations outside the US, such as the Dominican Republic, we use your own numbers.
See where your restaurants stand.
Start with the free score. When you want a plan for your restaurants specifically, the Blueprint shows what to fix first, what it costs and what it's worth, and is credited toward setup within 60 days.
Take the free readiness scoreBuy your restaurant Blueprint · $997 · Book a free 20-minute call